Privacy policy

1. Introduction and Scope
Glamvexa (the "Company") respects and is fully committed to protecting the privacy and personal data of all our customers. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and interact with our services. This policy is fully aligned with the Vietnamese Personal Data Protection Decree and Google’s Merchant Center privacy requirements.

2. Types of Information We Collect
We collect both personal data and non-personal data to enhance your shopping experience:

  • Personal Identifiable Information (PII): This includes your full name, billing/shipping address, email address, phone number, and payment details (which are processed securely via third-party gateways and never stored on our own servers).

  • Non-Personal Data: We automatically collect technical data such as your IP address, browser type, operating system, browsing history on our site, device type, and location data (at the city/region level) to optimize our website's user interface and performance.

3. How We Use Your Information
The collected data is utilized for the following strictly defined purposes:

  • Order Fulfillment: To process, pack, ship your orders, and provide delivery updates.

  • Customer Support: To respond to your inquiries, troubleshoot problems, and provide after-sales service.

  • Marketing Communication: To send you promotional emails, newsletters, and special offers related to Glamvexa, but only if you have explicitly opted-in to receive such communications. You can unsubscribe at any time by clicking the link at the bottom of our emails.

  • Security & Fraud Prevention: To detect, investigate, and prevent unauthorized activities, potential theft, and fraudulent transactions on our platform.

  • Website Improvement: To analyze user behavior and feedback in an aggregated, anonymous manner to enhance our product offerings and site layout.

4. Data Sharing and Third-Party Disclosures
We strictly adhere to privacy regulations and do not rent, sell, or trade your personal information to any unrelated third-party marketing agencies. However, we may share your data with trusted third-party service providers who perform essential functions for our business:

  • Payment Gateways: To facilitate secure transaction processing.

  • Logistics and Shipping Partners: To ensure your package reaches you accurately and safely.

  • IT Service Providers: For website hosting, cloud storage, and analytics services.
    All these third parties are contractually bound to use your data solely for the assigned service and are required to protect it with strict confidentiality.

5. Your Data Rights and Choices
Under Vietnamese privacy regulations, you have specific rights concerning your personal information:

  • Right to Access: You can request a copy of the personal data we hold about you.

  • Right to Rectification: You may ask us to correct any inaccurate or outdated information.

  • Right to Erasure ("Right to be Forgotten"): You have the right to request the deletion of your personal data from our systems.

  • Right to Withdraw Consent: If you previously agreed to receiving marketing emails, you can withdraw your consent at any time.
    To exercise any of these rights, or for any questions regarding our privacy practices, please contact our Data Protection Officer directly via our official secure email: aftercare@glamvexa.com.

6. Data Security and Retention
We implement robust industry-standard security measures, including SSL encryption (HTTPS), to protect your data against unauthorized access, alteration, disclosure, or destruction. We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with Vietnamese financial and legal obligations, and resolve any potential disputes (typically up to 5 years after your last interaction with us).