Terms of service

1. Acceptance of Terms
Welcome to Glamvexa. By accessing our website, browsing our products, or placing an order, you agree to be legally bound by these Terms of Service (the "Terms") and our Privacy Policy. Please read these Terms carefully before making any purchases. If you do not agree with any part of these Terms, you must immediately discontinue your use of our website.

2. Eligibility and Account Usage
By using our site, you represent that you are at least 18 years old (or the age of majority in your jurisdiction). Minors under 18 may only use our services under the direct supervision and consent of a parent or legal guardian. You are solely responsible for maintaining the confidentiality of your account and password, and for all activities that occur under your account. You must immediately notify us at aftercare@glamvexa.com of any unauthorized use of your account.

3. Product Information, Accuracy, and Pricing
We make every effort to ensure that the information regarding our products—including descriptions, images, color displays, sizing charts, and prices—is accurate and up-to-date.

  • Color Discrepancy: Please be aware that due to photographic lighting and screen display calibration, there might be slight color variations between the actual product and the images shown on the website.

  • Pricing Errors: We strive to ensure accurate pricing; however, rare pricing errors may occur on our platform. If such an error is discovered regarding an item you have ordered (e.g., a far below-market price), we reserve the right to cancel the order and refund the full payment amount to you without any further liability.

  • Stock Availability: While we make every effort to maintain sufficient inventory, products may occasionally go out of stock. In such cases, we will contact you regarding your order options.

4. Intellectual Property Rights
All content, design, graphics, logos, icons, images, and software code featured on the Glamvexa website are the exclusive property of Glamvexa or its licensors and are protected by Vietnamese, international copyright, trademark, and other intellectual property laws. You are strictly prohibited from reproducing, copying, modifying, distributing, or exploiting any part of our content for any commercial purpose without our express, prior written consent.

5. Prohibited Conduct
When using our website, you agree not to engage in the following prohibited behaviors:

  • Using the website for any unlawful, fraudulent, or malicious purpose.

  • Tampering, hacking, or interfering with the security, integrity, or performance of our website or the servers hosting it.

  • Uploading or transmitting any viruses, malware, or harmful code.

  • Collecting or harvesting any personal information of other users without their consent.
    Violation of these prohibitions may result in the immediate termination of your access to our site and legal action.

6. Limitation of Liability
To the maximum extent permitted by Vietnamese law, Glamvexa shall not be liable for any indirect, incidental, punitive, or consequential damages (including but not limited to lost profits, data loss, or reputational damage) arising out of your use of our website, products, or services. Our total liability to you for any claim related to your purchase shall not exceed the total amount you paid for the order in question.

7. Governing Law and Dispute Resolution
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the Socialist Republic of Vietnam. In the event of any dispute, controversy, or claim arising from or related to these Terms, the parties shall first attempt to resolve the matter through amicable negotiation. Should negotiation fail, the dispute shall be submitted to the competent courts located in Vietnam.

8. Changes to the Terms
We reserve the right to modify, update, or replace any part of these Terms of Service at any time, without prior notice. It is your responsibility to check this page periodically for changes. Your continued use of our website following the posting of any changes constitutes your acceptance of those changes.

9. Contact Us
Should you have any inquiries, complaints, or legal concerns regarding these Terms of Service or your transactions with us, please contact our legal and compliance department exclusively via our official aftercare email: aftercare@glamvexa.com. We will make our best effort to respond to your email inquiry within 48 hours.